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RepSolver Terms of Service
1. INTRODUCTION
1.1. Company Information RepSolver (hereinafter referred to as “RepSolver,” “we,” “us,” or “our”), is commissioned by the Client to render services as outlined in the Agreement.
1.2. Independent Operation RepSolver operates as a distinct entity under its parent company in the United States, fully embracing core values and offering services tailored to meet our clients’ needs.
1.3. Acceptance of Terms By utilizing our Services or acknowledging/signing any agreement referencing these terms, you agree to be bound by these Terms of Service (the “Terms”). If you are entering into an agreement on behalf of a legal entity, you represent that you are authorized to bind that entity to these Terms, which will be fully enforceable against it.
2. KEY DEFINITIONS
3. PROVISION OF SERVICE
3.1. Service Agreement RepSolver agrees to provide the Services as outlined in a proposal, on the Website, or via any written communication. Any changes to the scope of Services must be mutually agreed upon in writing. A deposit may be required before Services commence.
3.2. Exclusive Rights The Client grants RepSolver exclusive rights to perform the Services during the contract term specified in any proposal or communication. Service schedules are flexible and may be adjusted due to unforeseen circumstances beyond RepSolver’s control. We commit to taking necessary actions to provide the Services and achieve the goals outlined in the Proposal, adhering to reasonable industry standards and performing work in a professional manner.
3.3. Content Reposting If the Content of Concern is reposted or republished after initial removal, it will be treated as a new instance, incurring separate charges. RepSolver is not responsible for any reinstatement of the Content of Concern by a Nominated Publisher unless it results from our direct gross negligence or willful misconduct.
4. EXCLUSIVITY
The Client agrees that RepSolver will be the exclusive provider of the Services during the agreement term. If the Content of Concern is removed from a Nominated Publisher due to our Services or third-party assistance, we are entitled to full compensation and immediate payment of all Fees upon removal, regardless of the cause.
5. CLIENT OBLIGATIONS AND WARRANTIES
5.1. Exclusive Responsibility The Client acknowledges that RepSolver is responsible for successful removals during the contract term and agrees not to engage third-party services for similar tasks.
5.2. Cooperation The Client agrees to promptly respond to RepSolver’s communications, provide truthful and complete information, and assist as necessary to fulfill the Agreement.
5.3. Representations The Client warrants that all information provided is reliable, truthful, accurate, and legitimate. The Client agrees to defend, indemnify, and hold RepSolver harmless from any damages, costs, or legal fees resulting from any misrepresentation or inaccuracy in the provided information. If any misrepresentation is detected, all unpaid Fees become immediately due and payable.
6. PAYMENT TERMS
6.1. Payment Schedule Fees are payable as outlined in a proposal, via written communication, or as displayed on the Website. Services commence only after the initial payment is processed if a deposit is required. Upon successful removal of Content of Concern, RepSolver will notify the Client and issue an invoice, which must be paid within 3 days.
6.2. Payment Methods Acceptable payment methods include credit card, ACH or wire transfers/bank transfers. Late payments may incur interest and administrative fees. The Client is responsible for covering all reasonable costs associated with collection efforts for overdue payments.
6.3. Consequences for Late or Missed Payments
7. CONFIDENTIALITY AND NON-DISCLOSURE
Both parties agree to maintain the confidentiality of any non-public information exchanged. Confidential Information will be stored securely and destroyed 60 days after the contract ends, except for necessary electronic communications. Disclosure of Confidential Information is only permitted with written consent, except as required to RepSolver’s employees, agents, or contractors for Service provision or to legal authorities for enforcing legal rights. Confidential Information includes, but is not limited to, scientific or technical information, financial or business information, personal information, and information about the Services.
8. LIABILITY AND INDEMNITY
8.1. Limitation of Liability RepSolver’s liability is limited to the total Fees paid or payable by the Client for Services in the 12 months preceding any claim. RepSolver is not liable for indirect, special, or consequential losses, including loss of profits, data, revenue, goodwill, or business interruption, whether foreseeable or not.
8.2. Indemnification The Client agrees to defend, indemnify, and hold RepSolver harmless from any losses, damages, costs, or liabilities resulting from:
This includes legal costs and fees incurred by RepSolver.
9. LIMITATION OF LIABILITY FOR REINSTATED REVIEWS
In the rare event that the review is reinstated, RepSolver, including its ownership, management, and partners, is not liable for any reinstatement of the review. No refunds or credits, will be provided if the review is reinstated after initial removal. RepSolver may reattempt the removal at no cost.
10. LIABILITY FOR THIRD-PARTY SERVICES
RepSolver may engage third-party contractors to deliver Services. The Client agrees that RepSolver is not liable for any damages or liabilities resulting from the work of such third parties. RepSolver’s responsibility is limited to assisting the Client in seeking compensation from the relevant third parties and ensuring that these third parties respect the Client’s rights under these Terms. RepSolver is not responsible for third-party business practices but performs reasonable due diligence and enters into legally binding agreements with contractors.
11. DISCLAIMERS OF LIABILITY
Except for the warranties stated herein, RepSolver disclaims all other warranties related to the Services, including fitness for a particular purpose or merchantability. Services are provided “as is,” and RepSolver does not guarantee the removal or non-reinstatement of Content of Concern. RepSolver is only liable for its direct gross negligence or willful misconduct.
12. NON-REFUNDABLE SERVICE FOR NEW REVIEWS
RepSolver’s Services apply exclusively to the removal of existing reviews at the time of contract execution. New reviews submitted after Services completion do not entitle the Client to refunds, credits, or repeated services under the original terms. RepSolver is not liable for issues arising from such new reviews.
13. FORCE MAJEURE AND TERMINATION
13.1. Force Majeure Neither party is liable for delays due to force majeure events, such as natural disasters, wars, pandemics, government actions, or other causes beyond reasonable control. If such events persist for more than 30 days, either party may terminate the agreement.
13.2. Termination for Cause The agreement may also be terminated for significant breaches or the insolvency/bankruptcy of a party. Upon termination, the Client must settle any unpaid Fees within 7 days, including for already removed Content of Concern. Payments are not excused due to force majeure. No refunds are provided for early termination before the agreed term.
14. REFUND POLICY
If deposits are collected, deposits are non-refundable once Services commence. Refunds for the Pay-Per-Removal model (if applicable) are only available if no Content of Concern is removed within the guaranteed timeframe. Refunds are at RepSolver’s sole discretion, and the Client should anticipate a no-refund policy.
15. REVIEW CONTENT RESPONSIBILITY
RepSolver may provide links to each specific review for removal. Once the removal process starts and a review is successfully removed, the link will indicate that the content is no longer available. It is the Client’s responsibility to save or screenshot the reviews before removal if they wish to maintain records. RepSolver is not required to provide content or screenshots post-removal.
16. INTELLECTUAL PROPERTY RIGHTS
16.1. Client’s Warranties The Client warrants that they have the rights to any content or information provided to RepSolver for Services. The Client grants RepSolver a worldwide, unlimited, perpetual, and irrevocable license to use such content for Service provision.
16.2. RepSolver’s Rights RepSolver reserves the right to decline any content deemed inappropriate, infringing on intellectual property rights, or violating our policies. Upon agreement termination, RepSolver retains all intellectual property rights in materials produced during Service provision.
16.3. Protection of Intellectual Property All Intellectual Property associated with the Services is the sole property of RepSolver and its licensors. The Client may not reuse, duplicate, copy, license, or sell any Intellectual Property without RepSolver’s express written consent. Unauthorized use may result in liability for lost profits, legal fees, and costs incurred by RepSolver.
17. NON-DISPARAGEMENT AND NON-SOLICITATION
17.1. Non-Disparagement The Client agrees not to make disparaging or denigrating statements about RepSolver, its officers, employees, affiliates, agents, representatives, or Services.
17.2. Non-Solicitation For twelve (12) months following the completion or termination of Services, the Client agrees not to solicit, hire, retain, or employ any current employee, distributor, supplier, or contractor of RepSolver without prior written consent. Violations will result in liability for all related attorney fees, legal costs, and expenses.
If any court finds these restrictions unenforceable, they will be interpreted to be valid and enforceable to the extent possible.
18. GENERAL TERMS
18.1. Assignment The Client cannot transfer or assign its rights or obligations under this Agreement without RepSolver’s written consent. RepSolver may transfer or assign this Agreement to affiliated entities or successors in interest due to corporate restructuring, mergers, acquisitions, or sales.
18.2. Entire Agreement These Terms, along with any other agreements with the Client, constitute the entire understanding regarding Services and supersede all prior agreements, whether oral or written.
18.3. Modifications and Waivers Any modifications require mutual written consent. Clients should review the Terms before signing a proposal/agreement or receiving Services. Failure to assert any right does not waive that right. No waiver is effective unless in writing.
18.4. Governing Law This Agreement is governed by the laws of the State of Delaware, United States of America.
18.5. Severability If any provision is found unenforceable, the remaining provisions remain in effect. Invalid provisions will be reformed to be valid and enforceable while maintaining their original intent.
18.6. Dispute Resolution Disputes should first be attempted to be resolved through mediation. The Client may submit a complaint with a brief description to our email address specified on the Website or in a proposal. We will endeavor to resolve the dispute within 21 days. If unresolved, the dispute will be settled in the competent courts of Delaware, which have exclusive jurisdiction. RepSolver may seek to enforce its rights immediately in the event of a Client breach.
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